A number of Google service users both in Indonesia and other countries had complained about the service being down on Tuesday morning (9/8). For the territory of Indonesia itself, the service had experienced disruptions around 08.00 WIB to 09.30 WIB.
This Google Search service had stopped in several countries. The information revealed, a number of other services such as Google Maps and Gmail were also affected.
In several countries, such as Indonesia, reports of the downfall of Google Search services began to appear on the DownDetector website at 08.16 WIB and peaked 30 minutes later with a total of 397 reports. DownDetector itself is a website that monitors disruptions that occur in a service.
When trying to access the service, instead of getting useful answers and links, the user will only see an information display containing an error description. This message reads, ‘The server encountered an error and was unable to complete your request’.
This report of a server crash for Google services comes hours after a fire broke out at Google’s Iowa-based data center. According to local police, the incident that occurred at Google’s data center in Council Bluffs injured three electricians.
For information, of the 14 other Google data centers, it seems that this data center in Iowa is the most significant. A report from CNET said the Silicon Valley giant spent up to USD 5 billion for the construction of the data center. While the construction of other data centers only cost about USD 1 billion.
Although the server crash occurred shortly after the fire incident at Google’s data center, a Google spokesperson told CNET the two incidents were unrelated. According to him, the disruption occurred due to a problem with the software update and affected the availability of services on Google Search and Google Maps.
“We worked to resolve this issue quickly and our service is now back online,” said a Google spokesperson.